Shipping policy

1. Scope of Application

This Shipping Policy governs the conditions under which Nuzzikids (hereinafter, "the Store", "we", "us", or "our") delivers products purchased through our website to users and customers (hereinafter, "the Customer", "you"). By placing an order on our store, the Customer expressly accepts the terms described herein.

2. Delivery Zones

Currently, Nuzzikids ships to the following geographical areas:

• Mainland Spain (Iberian Peninsula)
• Balearic Islands
• United States

At this time, we do not ship to the Canary Islands, Ceuta, Melilla, or any other countries outside the areas listed above. If your delivery address is located outside these areas and you wish to inquire about the possibility of special shipping arrangements, please contact us at info@nuzzikids.com prior to finalizing your purchase.

3. Delivery Times

These delivery windows are estimates and correspond to standard transit times with our partner courier services. Nuzzikids will not be liable for delays caused by circumstances beyond its control, such as carrier operational issues, adverse weather conditions, customs processing, peak demand periods, strikes, local holidays, or events of force majeure.

If a significant delay is anticipated, the Store commits to informing the Customer as soon as possible using the email address provided during checkout.

4. Order Processing and Preparation

Once an order is confirmed, it enters an internal verification and preparation process taking up to 24 to 48 business hours. Processing begins once the payment is validated by the corresponding payment gateway (PayPal, credit/debit card, or other electronic methods).

Orders placed on non-business days will be processed on the following business day.

5. Order Tracking

Once the package has been handed over to the shipping carrier, the Customer will receive an email containing their corresponding tracking number.

6. Shipping Costs

Nuzzikids offers free shipping on all orders placed through our Website, with no minimum purchase required, for the delivery zones listed in Section 2 (Mainland Spain, Balearic Islands, and the United States).

7. Order Delivery

Deliveries will be made to the address provided by the Customer when placing the order. It is the Customer's responsibility to ensure that this address is complete and accurate. Nuzzikids accepts no liability for delays or delivery failures resulting from incorrect or incomplete addresses.

If the recipient is absent at the time of delivery, the carrier may leave a notice or attempt a second delivery according to their internal protocols.

Orders shipped to the United States may be subject to customs processing, and any applicable import duties or taxes are the responsibility of the Customer unless otherwise stated at checkout.

8. Shipping Incidents and Issues

If the package arrives damaged, incomplete, or does not arrive within the expected timeframe, the Customer must report the issue to info@nuzzikids.com within 48 hours of receipt (or the estimated delivery date), attaching photos where applicable.

9. Contact Information

For any questions or inquiries regarding your shipment, please contact us at info@nuzzikids.com.